Frequently Asked Questions
Everything you need to know about your vision and shopping experience with CLIFFS OPTIQUE.
How long does it take to receive my prescription eyewear?
Standard prescription orders typically take 7-10 business days to process and ship, as each lens is custom-crafted to your specific requirements. Non-prescription sunglasses usually ship within 2-3 business days.
What is your return policy for prescription glasses?
We offer a 30-day fit guarantee. If you are not completely satisfied with your frames or if your vision doesn't feel right, you can return them for a full refund or a one-time exchange at no additional cost.
Can I use my vision insurance for online purchases?
While we do not bill insurance companies directly, we provide a detailed itemized receipt with every order which you can submit to your provider for out-of-network reimbursement.
How do I measure my pupillary distance (PD)?
You can find your PD on your prescription from your eye doctor. If it is missing, we offer an easy-to-use digital PD measurement tool on our website that uses your webcam to get an accurate reading.
Do you offer international shipping?
Yes, CLIFFS OPTIQUE ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What kind of lens coatings are included?
Every pair of CLIFFS OPTIQUE glasses comes standard with anti-reflective, scratch-resistant, and UV-protective coatings at no extra charge to ensure the best clarity and durability.